Privacy Policy

We collect information you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us for customer support

This information may include your name, email address, phone number, billing and shipping address, and payment information.

We also automatically collect certain technical information when you use our site, including your IP address, browser type, device information, pages visited, and referring URLs.

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Create and manage your account
• Send promotional communications (with your consent)
• Improve our website, products, and customer experience
• Prevent fraud and ensure the security of our services
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Payment processors (SSLCommerz, bKash) to securely process your transactions
• Delivery partners who fulfil your orders
• Email service providers for transactional emails
• Legal authorities when required by law

All third-party service providers are contractually required to protect your information.

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your full credit card details on our servers. Payments via bKash or card are processed entirely by SSLCommerz, our payment gateway partner.

We use cookies and similar tracking technologies to improve your browsing experience. These include:

• Essential cookies — required for the website to function (cart, session)
• Analytics cookies — help us understand how visitors use our site

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order records are typically retained for up to 7 years for tax and compliance purposes.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise these rights, please contact us at [email protected].

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: +880 1711 223344
• Address: House 42, Road 11, Banani, Dhaka 1213